Every piece we've published. 9 essays, field notes, and interviews.
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How a data scientist approaches a B2B product launch from first principles — defining metrics before a line of code ships, building the data model, creating pre-launch dashboards, and learning from the first beta customers.
Co-development means companies create products with their customers and users. Explore the benefits and three layers of customer insight.
Tales from a designer running his first remote design sprint — what preparation actually means, how to stay adaptable when things go sideways, and why team dynamics matter more than any template.
How Onfido's data science team built a Structural Causal Model of their document verification pipeline — and used it to simulate the impact of product improvements before shipping a single line of new code.
How a cross-functional team at Onfido redesigned face capture from the ground up — 11 rounds of user research, 30 design prototypes, and a head-turn that takes five seconds.
Writing an outstanding self-performance review can single-handedly set you apart and elevate your career path. Here's how to prepare, what to write, and real examples from a working engineer.
Not all fraud is created equal. Discover the common motivations behind different fraudster attacks and what behavior to look out for.
Chaos engineering experiments can be highly exploratory at the beginning. Here are the six acceptance criteria you need to define before you inject a single fault.
There’s a running joke that it was COVID rather than your CEO or CTO that led your company’s digital transformation this year. I share my thoughts on Identity UX in a post-covid world
